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eStatement FAQs
How do I sign up for eStatements?
To sign up for eStatements, simply log on to Online Banking and select “profile” in the upper right hand corner of your screen. Direct your mouse down to Electronic Statements and click edit, which is off to the right. The e-mail address that you provided when you signed up for Online Banking will default as the address for your eStatement. If you prefer to have your statement delivered to another e-mail address, simply insert the new address. Then, review and agree to the terms in the statement delivery agreement. It’s that easy!
If you are a Business Account Holder, in order to receive eStatements, please contact a Personal Banker at any of our branch locations.
Is there a charge for eStatements?
There is no charge. eStatements are FREE!
How do I save my eStatement for future reference?
You can save them right to your computer if you wish and they will be available on our website for two years.
Will I still receive my paper statements once I enroll in eStatements?
No. Once you enroll for eStatements, you will no longer receive a paper statement.
May I view my eStatement without signing up for online banking?
You will need to enroll in online banking so you can receive a login ID and password. This provides a necessary level of security to ensure that no one else can access your eStatement.
Will my eStatement look the same as my paper statement?
Yes, your eStatement looks exactly like your paper statement.
When can I view my eStatement?
You can log in to view eStatements at any time! Your current eStatement will be available within two business days after your statement cycle ends. We will send you an email alerting you that your eStatement is ready for viewing. Your previous eStatements (up to two years) are also available to you online.
Are check images available with my eStatement?
Yes.
What is an eStatement?
An eStatement is an electronic version of your statement with images available online via our secure website. You can view and print your statement right from your computer, avoiding the wait for traditional mail and ending paper clutter.
Will I be able to print my statement and check images?
Yes. Once you open the eStatement, you will be able to print it just like you print any document on your computer.
What if I change my email address?
After your enrollment, if your email changes, you will need to change it in your Online Banking profile to continue receiving the email notice that your latest eStatement is available. Login to your Online Banking profile to make the change. Once in your profile, select edit next to the Email change field. Once saved, your email has been updated.
Is it secure for me to access my statements online?
Yes. Your statements are protected by your knowledge of your user name and password. Using this information, you will sign into our secured website to view your statement.
Who should I contact if I can't access my eStatement?
If you cannot access your eStatement or if you forget your password, you can call any Community Bank location.
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